Pelham Car Wash & Lube Inc

improve customer service

Posted by pookiem0m on 1/9/2009

While the quality of the work was fine, I spent quite a bit of time waiting for my car to be called. I waited patiently, and waited and waited. They claim they did call my car's make/model. They were not busy, so I heard all the other cars but not mine? If you work there and see a person sitting there for over half an hour, maybe stop and ask, "what car are you waiting for?" Just seems like that would take little effort. Or maybe they don't like some people and don't want my money.... In this economy all businesses should do all they can to keep their customers.